Refund policy

Thank you for shopping with CYBER RACING. We take pride in delivering high-quality products. As a general rule, all sales are considered final. Please review our policy carefully before making a purchase.

COOLING-OFF PERIOD (JAPAN)

CYBER RACING operates as an online retailer under Japan's Act on Specified Commercial Transactions (特定商取引法). The statutory cooling-off period applicable to door-to-door or telemarketing sales does not apply to e-commerce purchases. Your rights are governed strictly by the terms outlined in this Refund Policy.

RETURNS & REFUNDS

We do not accept returns or exchanges for a change of mind, incorrect sizing, or unmet expectations once an order has been delivered.

We will only process returns, refunds, or exchanges if the issue is due to an error on our part. These exceptions are strictly limited to the following:

・The item arrived damaged.

・The item has a manufacturing defect (subject to our assessment).

・You received the incorrect item.

For Pre-Orders: If you wish to cancel an unfulfilled pre-order, you may do so before the production lock date stated on the product page. In this case, your refund will be issued as store credit only. We do not accept any cancellations or modifications after the production lock date has passed.

NON-RETURNABLE ITEMS

To maintain the integrity and exclusivity of our pieces, the following items are strictly non-returnable and non-exchangeable unless they arrive damaged or defective:

・Founder Cards (Numbered Founder Series)

・Numbered or limited-edition pieces from any drop

・Sale and clearance items

・Items where the reflective elements have been damaged, peeled, or intentionally altered

・Items showing any signs of wear, washing, or alteration

・Items with their original tags or labels removed

・Items with attached odors (e.g., cigarette smoke, perfume, body odor)

・Items returned to us without prior communication and explicit authorization

REFUND & EXCHANGE PROCESS

If your situation meets the criteria for a defective or incorrect item, please contact our support team at support@cyberracing.jp within 7 days of receiving your order. Please include:

・Your order number

・A detailed description of the issue

・Clear photos highlighting the damage, defect, or incorrect item

Once we review your request, we will notify you of the approval or rejection via email. If approved, we will provide you with a specific return deadline and step-by-step instructions in the authorization email.

・If approved for a refund: The specific refund method and processing details will be provided in your authorization email.

・If approved for an exchange: We will replace the item at no additional cost to you, subject to stock availability. Because our drop items often sell out quickly, if your specific size or variant is no longer available, we will offer a refund instead.

IMPORTANT: If you return an item without prior authorization, or send it back using an unapproved cash-on-delivery (COD) method, we reserve the right to refuse the package or return it to you at your own expense.

SHIPPING COSTS

・Since returns and exchanges are only accepted for defective or incorrect items (our error), CYBER RACING will cover the return shipping costs. We will provide detailed instructions on how to ship the item back to us once your return request is approved.

INTERNATIONAL RETURNS

・CYBER RACING cannot refund any import duties, value-added taxes (VAT), or customs clearance fees you may have paid to your destination country. If eligible, you must claim these refunds directly through your local customs authority.

・When sending an authorized return from outside Japan, please clearly mark the parcel as "Returned Goods" along with the appropriate customs code to ensure it is not reassessed as a new commercial import.

CONTACT US

For any questions regarding refunds or exchanges, please reach out to:

・Email: support@cyberracing.jp

Thank you for your understanding and continued support.

The CYBER RACING Team